I don’t usually make posts like this because I don’t like speaking negatively about other products.
But I’m seriously considering moving from Polar to Stripe, and I’d love to hear from people who have been in a similar situation.
The funny thing is that most migrations seem to go the other way. People move from Stripe to Polar because the Merchant of Record model removes a lot of headaches around taxes and compliance. That’s one of the main reasons I chose Polar in the first place.
The issue is that over the last few weeks I’ve had multiple customers tell me they couldn’t complete their purchase because they were getting errors during checkout.
I’m using Polar’s hosted checkout, so there isn’t much I can investigate or fix on my side. I’ve already contacted support and I’m waiting to hear back.
Maybe this is just bad luck with my account. I honestly don’t know.
But once a customer tells you they couldn’t pay, it’s hard not to wonder how many other people simply closed the tab without ever sending you a message.
That alone makes me question whether I want to keep building on top of it.
So I’m curious:
I’d really appreciate hearing about real experiences before I make a decision.
https://preview.redd.it/zvn1p7asm4gh1.png?width=1254&format=png&auto=webp&s=d634560a2eb68c1edb3073c13e5acade583bd07b