TL;DR: OP built a bookkeeping intake tool that handles messy client documents, but the real problem isn’t product quality; it’s getting tired, app-skeptical bookkeepers to care enough to try another tool, especially when they hear “AI” and assume hallucinations.
you guys heard this before so maybe you have a few suggestions, i appreciate it all.
here it goes.
i have accepted that grinding it out for 18mths+ was the easy part. so straight to the hard part of getting one tired, app-fatigued person to give enough of a s*** to try it.
built it because i kept seeing the same (bookkeeping) mess over and over: clients don’t send “documents”, they send basically anything (you wouldn’t believe the mess) if they send it at all (very different gap). so we built for that. messy input: extract it, split it, classify it, push it toward the books. accurate and fast as heck. i am actually proud of that.
we’re even working on a no-login version atm because honestly the bar is not “better software” anymore. the bars are 1) can this remove a problem before the user has time to form an opinion 2) can i make them see that this thing handles the plumbing FOR them.
i mean i get genuine interest because they’re yearning for exactly what we’ve built: less admin, not another login or another workflow, yet at the same time that’s exactly what’s holding them back: ANOTHER tool to handle.
we worked really hard to remove exactly that. it takes care of the mess and you basically just approve the low confidence occurrences.
also: there still seems to be a huge mental wall when it comes to ai and in their heads it’s rather simple (and outdated): „it’s ai so it’s hallucinating“ - in fact we went the extra mile to make sure we have 0% hallucinations because we check fields and don’t ask it to generate anything.
the product can be faster, cleaner, more compliant, more accurate, actually useful, all of that. doesn’t matter much if you can’t get it in front of people at the exact moment the pain is bigger than the skepticism.
so i guess my question is: what am overlooking? what drives actual interest? hope i am adhering to all reddit rules. no rant, just a story. kindly asking for actual answers.