I stopped asking users what features they want

this changed the way i build SaaS

i used to ask users:

What feature should i add next?

the answers were usually a long list

dark mode

integrations

more customization

better dashboard

mobile app

some were useful

some weren't

then i changed the question

instead i started asking:

what was the most annoying part of using this?

the answers became completely different

people started telling me where they got stuck

what they had to do manually

what they expected to happen but didn't

what they were doing outside the product because the product couldn't handle it

that feedback has been much more useful than a feature wishlist

now i try to find the friction first and decide on the feature second

curious what other SaaS founders ask their users to get useful feedback?

do you ask about features directly or focus on problems and frustrations?