Dispatch challenges in niche transportation SaaS whats hardest to get right?

I’ve been looking into SaaS tools built specifically for limo and chauffeur operators, and it made me curious how different this niche is from standard fleet or delivery software.

For founders or operators who’ve worked on dispatch systems:

• What’s harder than people expect?
• Real-time scheduling? Driver coordination? Client communication?
• Custom workflows vs scalability?

Would love to hear real-world lessons or mistakes to avoid.

Author: Appropriate-Map5027