So I've received a chargeback (well 3 actually) from a customer who didn't cancel his supscription, didn't ask for a refund, nothing. The evidence:
Certification/Elaboration
What was purchased? Services
Type of Service: Other
Describe what was purchased?
transcript app
Did the cardholder cancel? Yes (-> no they didn't)
Date of service or expected service: Cancellation Date: 10/14/2025
Cancellation Reason:
10/12/2025
expected a one time payment not subscription cancelled
Was a cancellation policy provided? No (-> you can cancel anytime)
Did the cardholder attempt to resolve the dispute with the merchant? Yes (-> no)
Comments and Documents
Comments:
Documents:
No documents or evidence provided. Even in the description they say that they didn't cancel because they expected a one-time payment.
Why does a bank accept this chargeback request full of lies without any evidence?