EDIT: MODS HAVE TURNED OFF COMMENTS WITHOUT VERIFICATION FOR SOME REASON
I wanted to share a frustrating experience I’ve had with CodeRabbit.ai so other developers don’t run into the same situation.
I signed up for their AI code review tool, used it briefly for my startup, and then tried to cancel. That’s where things went wrong.
The issue:
- The UI shows no active subscription (ive jumped around all their pages there’s no cancelation)
- There is no visible cancel button
- Yet I’ve been charged multiple times - WE EVEN OPTED OUT OUR CREDIT CARD BUT THEY SOMEHOW STILL CHARGED IT AND WE HAD TO RAISE A DISPUTE!
What support said:
- Initially: “No active subscription found”
- Then: “You’re looking at the wrong org”
- Then: “Switch orgs and cancel from there”
I told them repeatedly to cancel my subscriptions over email but idk why support teams must insist on the back and forth.
Reality:
- I checked both orgs they mentioned
- One shows no subscription
- The other shows seats (4/4 assigned) but still no cancellation option
- Meanwhile, charges are continuing
I’ve now:
- Emailed support multiple times
- Provided screenshots
- Explicitly asked them to cancel all subscriptions - many times!
And I’m still being told to “cancel from the UI” — which literally does not have that option. (See screenshot)
Why this is concerning:
- No clear way to cancel from the dashboard
- Conflicting information from support
- Charges continuing despite cancellation attempts
At best, this is a broken billing system. At worst, it’s a dark pattern.
Advice if you’re using it:
- Double check ALL organizations tied to your email
- Remove payment methods if possible
- Monitor your card closely
- Consider using virtual cards for SaaS tools like this
I’ll update this post if/when this gets resolved, but for now I’d strongly recommend caution before subscribing.
