We kept seeing the same pattern across SaaS teams:
Feedback does come in , surveys, support tickets, NPS, emails.
But it’s scattered across tools and teams.
Support hears one thing.
Product hears another.
Growth hears nothing.
So decisions end up based on opinions, not signals.
This gap is what led us to build SurveySlack - not to run more surveys, but to make feedback actually usable across teams.
Curious how other SaaS teams here close the loop between feedback -->action.